These terms and conditions apply to any tours booked with Silvergrass Adventures as a contractual relationship between Silvergrass Adventures and yourself. Booking any tour with Silvergrass Adventures we understand that you have read carefully, agree and accepting to be bound by these terms and conditions. The client who confirmed booking with Silvergrass Adventures is considered to be the selected contact person for all other clients named in that booking.
1: BOOKING AGREEMENT
A booking is confirmed and all the terms and conditions apply when Silvergrass Adventures received the agreed deposit and the client has received then written confirmation. A client must be above 18 years of age and agree to provide full and accurate information that will be required by Silvergrass Adventures.
2: Initial Deposits and final payments
Upon booking a tour with Silvergrass Adventures, a 20% deposit is required to secure the tour and necessary processes. All payments instructions will be communicated via email. A final payment of any tour booked is required to be made not less than 6 weeks prior tour start date. Bookings made within 6 weeks of the tour start date should be paid in full.
3: Travel Insurance
Silvergrass Adventures does not provide travel insurances, therefore the clients must insure they obtain travel insurances from their home country with the minimum recommended medical coverage, medical evacuation and repatriation coverage. The clients are advised to extend their coverage to include cancellation and other expenses that might arise as a result of damage, injury, loss, delay or any other inconveniences that may happen.
4: Images (Photos), Videos and Marketing.
Silvergrass Adventures reserves the right to use any video or photographs taken during the tour for marketing or any other advertising material.
5: Complaints
If the clients have any complaint whilst travelling they bring it to the attention of the company’s management on (email and phone no).
6: Cancellation policy
Should you wish to cancel your confirmed safari package, you must inform us in writing. There will be charges depending on the remaining number of day’s prior arrival date.
Days Prior to Departure: % of total safari Cost to Pay.
61 days or more Loss of deposit
60 -45 days 25% of the total safari cost
44 – 29 days 60% of total safari cost
28 – 7 days 90% of total safari cost
Less than 7 days 100% of total Safari cost
